The Website is operated by Alan Rogers Guides Limited (a company registered in England and Wales under number 02078353, whose registered office is at 4th Floor, 5-7 John Princes Street, London W1G 0JN) (“we”, “us”, “our”).
Please note that additional terms and conditions are applicable to those users who make bookings directly through us using The Alan Rogers Travel Service, accessible at: www.alanrogers.com/travel/booking-conditions
1. Your obligations
You confirm that you are 18 years old or over and can create legally binding contracts. You understand that you are responsible for all uses of this Website, as well as ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.
2. Purpose of the Website
2.1 The Website is an online marketplace that enables a campsite owner and/or representative agent ( the “Campsite”) to list and offer for rental online their pitches and/or mobile homes, chalets, ready-erected tents or other accommodation types (the “Accommodation”). We are not a property agent, purchaser, broker, financial intermediary and/or vendor. We do not provide, own or run any Accommodation. Campsites are responsible for providing users who have booked Accommodation with the Accommodation as described by the Campsite. We are not responsible for any transaction/arrangement/agreement and/or booking that Campsites and/or users enter into with each other, unless you are making use of The Alan Rogers Travel Service.
2.2 Your contract for provision of the Campsite Accommodation is with the Campsite that you have booked with and not with us, unless you are making use of The Alan Rogers Travel Service. The terms and conditions of that contract (including, but not limited to, the price offered by the Campsite for the Accommodation) are those offered by the Campsite and accepted by you at the time of making the booking. We are not a party to the contract between you and the Campsite and have no responsibility or liability to you in respect of the terms of that contract whether directly or indirectly. It is your responsibility to assess the suitability of the Campsite and its Accommodation for the purpose of your holiday. We shall in no way be liable to you in the event that the booking is not suitable for your purpose.
2.3 As we are not an agent and not responsible for dealing with complaints about campsites and/or Accommodation, any queries or complaints should be addressed directly to the Campsite and/or the provider of the Accommodation.
3. Use of the Website
3.1 Campsites pay a fee to list and offer for rental their Accommodation on the Website and pay a commission on booking revenue earned through the Website. There is no fee to users to access the Website and research listings and any commission fees payable on booking will be between us and the Campsite. Users may search, view and make enquiries and communicate with campsites regarding their Accommodation and rental listings, in accordance with these Terms. Use of the Website beyond the services for which it has been developed is not permitted.
3.2 We aim to update the Website regularly and may change the content at any time. We may therefore suspend access to the Website, or lose it indefinitely. Any of the material or information on our Website may be out of date at any time and we are under no obligation to update such material.
4. Campsites conditions of Website use
In using this Website, Campsites have agreed to abide by a list of terms and conditions in offering Accommodation on the Website. Those conditions of use of most relevance to the user include:
4.1 Campsites are responsible for the management of campsites, Accommodation and bookings. Booking related enquiries should be handled promptly between Campsites and users by using the appropriate online (and offline) tools.
4.2 Campsites are solely responsible for ensuring the accuracy of any Campsite and/or Accommodation descriptions. We do not guarantee to inspect, view and or examine Campsites on this Website and we do not inspect, view and or examine any Accommodation listed on this Website. For this reason, we do not make warranties as to the accuracy, reliability or quality of the Campsite or the Accommodation descriptions available on the Website. By agreeing to these Terms, you accept that we shall not be liable for any claim related to the contents of a Campsite listing or of an Accommodation listing.
4.3 Campsites are responsible for keeping content and information related to the Campsite and their Accommodation up to date on the Website, including its description, facilities, local amenities and attractions, contact details, availability etc.
4.4 Campsites warrant that they have the appropriate permission (e.g. copyright) to use images and information provided on the Website.
4.5 Campsites may not trade or transfer a listing to another party, except in the circumstances that a Campsite is sold.
5. Responsibility for Website and communication content
5.1 As a participating Campsite or user, you are responsible for your own communications. You must not do the following things:
5.1.1 post material on the Website that is in breach of any law or regulations.
5.1.2 post material that is protected by copyright, unless you are the copyright owner or have the permission of the copyright owner to post it.
5.1.3 post material that does not have the permission of the owner.
5.1.4 post material that infringes any intellectual property rights of others or breaches or involves the privacy or publicity rights of others.
5.1.5 post material that is obscene, defamatory, threatening, harassing, blasphemous, abusive or embarrassing to another user or any other person or entity.
5.1.6 post advertisements or solicitations of business of your own, or on behalf of another.
5.1.7 Impersonate another person or entity.
5.2 This Website should be used to list and/or research Campsite Accommodation rentals and facilitate the rental enquiry and booking process. You agree not to use the Website or permit the Website to be used:
5.2.1 so as to put at risk or obstruct the operation, reliability, value or integrity of the Website, the operation, reliability, value or integrity of any telecommunications network.
5.2.2 for any other use which might be deemed by us to be harmful to the business, reputation or the management of the Website and/or us.
5.2.3 for any marketable purpose including any surveys, contests or pyramid schemes, nor to use the Website to participate in or cause others to participate in sending chain letters, junk e-mail, spam, duplicative or unsolicited messages, advertising or promotional material.
5.2.4 to collect any information from the Website (including email addresses or Campsite details) otherwise than as permitted in these Terms without our prior written consent.
5.2.5 to copy, reproduce, republish and/or reverse engineer any part of this Website on your website.
5.2.6 to distribute, download, upload or transmit any material which contains viruses, trojan horses, worms, time bombs, cancelbots, or any harmful programs.
5.3 As noted below, we reserve the right to change, modify, add or remove functionality/page layout etc. to the Website. Should we add functionality in areas such as post-stay property reviews, property guest book entries, photos, images etc. ("user generated content"), the following terms apply:
5.3.1 we reserve the right to post such content (including photos) to the Website and allow it to be publicly viewed on the Website.
5.3.2 users are responsible for ensuring that the content provided is genuine, accurate and appropriate and adheres to the requirements outlined above, including (but not limited to) content not breaching any third party intellectual property rights, or obligations of confidentiality, or containing obscene, defamatory, threatening, harassing, blasphemous, abusive or embarrassing material.
5.3.3 we reserve the right, at our sole discretion, to decline the posting of user-generated content to the Website and/or remove the content from the Website that fails to meet our content requirements and/or be deemed by us to be inappropriate and/or inaccurate.
5.4 Any material you upload to the Website will be considered to be non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties (in particular, but not limited to, Campsites) any such material for any purpose.
6. Disclaimers related to Website reservations
6.1 Unless you are making use of The Alan Rogers Travel Service, Campsites and users are responsible for managing the booking of Accommodation and payment process, including deposits, currencies etc for securing bookings. Parties are free to transact with each other in this regard and we have no involvement in your contract with the Campsite for booking Accommodation. We are not responsible for ensuring the payment of due amounts as part of the process. Any issues related to non-payment/fraud etc. can be notified to us but we are not required to act on it, or notify the Campsite, and do not provide a reimbursement/compensation guarantee for any fraudulent or related behaviour that is alleged to have happened.
6.2 We reserve the right to disclose information as necessary to comply with any law, regulation, directive or government request.
6.3 We reserve the right to change, modify, add or remove functionality/page layout etc. to the Website. This may include (but is not limited to) functionality such as user generated content (e.g. Campsite reviews), payment gateways etc.
6.4 We do not and cannot review all content posted to the Website by Campsites and/or users. We are not responsible for any such content posted and shall not be liable in respect of such content.
6.5 We reserve the right to terminate a listing of a Campsite and/or Accommodation. In this regard, any unacceptable or fraudulent behaviour by Campsites and/or on the basis of too many complaints, as notified to us, may result in the removal of the listing of a Campsite and/or Accommodation from the Website without any liability on us.
6.6 We cannot and do not confirm each user’s supposed identity. We encourage Campsites and users to communicate directly with each other through the tools available on the Website and shall not be liable in respect of any inferences drawn from use of the Website.
6.7 We do not warrant that the Website will operate error-free or that the Website and its server are free of computer viruses, Trojans, worms, logic bombs or other harmful materials.
6.8 We reserve the right, at our sole discretion, to change, modify, add or remove any portion of these Terms at any time. You should check these Terms for any changes each time you access the Website. Your continued use of the Website following the posting of any such change, modification or amendment will constitute your acceptance thereof.
7. Privacy and Data Protection
7.1 Campsites and users acknowledge that we may store and process any data transmitted to the Website. We do not anticipate having direct access to contact details of individuals (unless data is collected in accordance with the data protection provisions of The Alan Rogers Travel Service terms), but if we do so, we shall collect, store and process such data in accordance with these Terms.
7.2 We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company.
7.3 We treat the handing of personal data seriously and will collect your data in accordance with these Terms.
7.4 Unless otherwise stated within these Terms, we will not sell, rent or trade your personal information to third parties for marketing purposes without your consent.
7.6 We may pass information we collect about you to those Campsites or providers of Accommodation who you select on the Website, in order for the Campsite or providers of Accommodation to deal with your enquiry on making a booking and to fulfil a booking made directly with them.
7.7 If you submit holiday feedback to us, we may use the information supplied to us, as well as any other media that you choose to supply to us. Where this is the case, your personal details (such as name, address and contact details) will not be displayed we do reserve the right not to feature specific feedback or comments on the Website.
7.8 We operate in accordance with the Data Protection Act 1998, and any amendments thereto.
7.9 By disclosing your personal information via the Website, you consent to the collection, storage and processing of your personal information by us in the manner set out in these Terms.
8. Termination of the Website
8.1 We may, at our discretion, make the decision to terminate the operation of the Website. In this event, we recommend that users confirm bookings made with Campsites directly.
8.2 Access to the Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.
9. Copyright, notice and limited licence
The information, content, graphics, text, sounds, images, buttons, trade marks, service marks, trade names and logos ("Materials") contained in this Website are protected by copyright, trademark, database right, sui generis right and other intellectual property laws under national laws and international treaties. We, or our licensors (as the case may be), retain all right, title, interest and intellectual property rights in and to the Materials. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, Materials, software, products or services obtained from this website. Other than expressly provided herein, nothing in these Terms shall be construed as inferring by implication or otherwise any licence or right under any copyright, trademark, database right, sui generis right or other intellectual property or proprietary interest belonging to us, our licensors or any third party.
10. General disclaimer
All use by you of this Website is at your own risk. You assume complete responsibility for all risk or loss resulting from your downloading and/or use of or referring to or relying on information, products, services or materials provided on this Website, or any other information obtained from your use of this Website. You agree that Alan Rogers Guides Limited, its officers, directors, employees, affiliates and/or any representatives and the providers of telecommunications and network services to the Website will not be liable for damages arising after your use or inability to use this Website and you hereby waive any and all claims with respect thereto whether based on contract, tort or other grounds.
This Website is available to all users "as is". We make no representations, warranties or undertakings that this Website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. Alan Rogers Guides Limited, its officers, directors, employees, affiliates and/or any representatives accept no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this Website. To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this Website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.
Neither Alan Rogers Guides Limited, nor any of its officers, directors, employees, affiliates and/or any representatives will be liable for loss or damages arising out of or in connection with your use of any information, products, services and/or the materials offered through the site including but not limited to, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, or any indirect or consequential loss or damages, even if we have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
You agree to indemnify and hold Alan Rogers Guides Limited, its officers, directors, employees, affiliates and/or any representatives, subsidiaries and other partners, free from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Website.
12.1 The failure of Alan Rogers Guides Limited, or its officers, directors, employees, affiliates and/or any representatives to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the rights attaching to any of them.
12.2 If any part of these Terms is determined to be invalid or unenforceable, including (but not limited) to the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms shall continue in effect.
12.3 It is not the intention of the parties to confer any rights in any third parties by virtue of these Terms and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
12.4 These Terms and your use of this Website are governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction of the courts of England and Wales in all disputes arising out of or relating to the use of this Website.